Communication Platform Analyst

5 days ago


Lahore, Punjab, Pakistan Sunconnect Full time
Job Description:

As a Communication Platform Analyst at Sunconnect, you will play a crucial role in providing exceptional technical assistance and support related to our chat applications. This role requires a strong understanding of chat application functionality, excellent communication skills, and the ability to troubleshoot and resolve technical problems in a timely manner.

Key Responsibilities:
  • Support Functions: Respond promptly to user inquiries through chat, email, or other communication channels. Provide technical support for chat application-related issues, including login problems, feature inquiries, and troubleshooting.
  • Troubleshooting and Resolution: Diagnose and resolve technical issues with the chat application, including software glitches, connectivity problems, and performance issues. Collaborate with development teams to escalate and resolve complex technical issues.
  • Application Optimization: Assist users with application configurations, settings, and customization options. Provide guidance on best practices for using chat features and functionalities.
  • Documentation and Knowledge Management: Maintain detailed records of user issues, resolutions, and common troubleshooting procedures. Create and update documentation for frequently asked questions and user guides.
  • Education and Training: Conduct training sessions for end-users on the use of chat applications. Stay updated on new features and functionalities, educating users on how to leverage them effectively.
  • Quality Control: Test and validate new chat application releases to ensure compatibility and identify potential issues. Collaborate with development teams to report and address bugs or glitches.
  • Performance Metrics: Generate reports on chat application usage, performance, and user feedback. Analyze trends and patterns to proactively address potential issues or areas for improvement.
  • Compliance and Security: Ensure that the use of chat applications complies with security policies and industry regulations. Collaborate with security teams to implement and reinforce security measures.


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