Customer Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to deliver exceptional technical and customer support for our asset management software.

This role involves resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone interactions.

The ideal candidate is detail-oriented, proactive, and skilled in providing efficient support in a fast-paced environment.

The position requires working during US business hours, with the flexibility to work certain hours remotely.

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via email, chat, and phone.
  2. Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
  3. Escalate complex technical issues to the appropriate teams with complete and accurate information.
  4. Identify and report customers at risk of churn to the relevant stakeholders.
  5. Contribute to initiatives aimed at improving customer experience and support processes.
  6. Develop technical competence for all products.
  7. Assist sales team in product demos, and create expansion opportunities.

Required Qualifications:

  1. Bachelor's degree

Experience:

  1. Minimum 1 year of experience in a technical support role with direct customer interaction

Skills:

  1. Strong ability to troubleshoot and resolve software-related technical issues.
  2. Excellent verbal and written communication skills.

Preferred Skills:

  1. Experience in SaaS or cloud-based software support.
  2. Familiarity with CRM or ticketing systems.

Benefits:

  1. Opportunity to develop expertise in technical support and customer service.
  2. Work in a collaborative, remote-friendly environment with flexibility.
  3. Gaining experience supporting innovative software solutions used by industry leaders.

  • Customer Services

    2 weeks ago


    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support Specialist Job DescriptionWe are seeking a detail-oriented and English-fluent professional to join our team as a Customer Support Specialist. This is an excellent opportunity for individuals who want to build a successful career in customer support and sales.About the Role:As a Customer Support Specialist, you will be responsible for...


  • Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. This role involves managing customer interactions, handling cost calculations, budgeting, and spreadsheet management for UK-based customers via email and chat.The ideal candidate will have expertise in Shopify Store Management and Client...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support SpecialistThis is an exciting opportunity for a customer support specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, resolving customer complaints, and providing product information.Responsibilities:Contacting customers to gather information about their needs and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support Specialist Job SummaryWe are seeking a highly motivated and organized Customer Support Specialist to join our team. The successful candidate will have prior experience in customer-facing roles, excellent communication skills, and the ability to work effectively in a fast-paced environment.The primary focus of this role will be on providing...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support SpecialistWe are seeking a highly skilled customer support specialist to join our team. As a customer support agent, you will be responsible for responding to customer inquiries about order statuses and timelines.Key Responsibilities:Manage the phone queue by answering calls from customers in a timely and professional manner.Assist customers...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for highly skilled Customer Support Specialists to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in the USA.Job SpecificationsPromptly respond to customer inquiries via various channels.Acknowledge and resolve customer complaints in a professional and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support SpecialistThis is an exciting opportunity to join our dynamic customer support team as a Customer Support Specialist. In this role, you will be responsible for providing top-notch customer service via telephone.You will work closely with customers to address their inquiries, resolve issues, and provide solutions that meet their needs. Your...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Customer Support SpecialistWe are looking for a skilled customer support specialist to handle inbound calls and resolve customer inquiries and issues related to our services. This role requires excellent communication skills, technical knowledge, and a passion for delivering exceptional customer experiences.Key Responsibilities:Handling inbound...