
Technical Support Specialist
2 days ago
About the Role:
We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to customers using Enterprise Resource Planning (ERP) software. This role requires strong problem-solving skills, excellent communication abilities, and a thorough understanding of ERP software.
Main Responsibilities:
- Provide demos to new leads through videos or remote sessions.
- Maintain relationships with existing clients through after-sales training and support.
- Source new sales opportunities through lead follow-up and outbound cold calls.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Participate in software testing and provide feedback on issues encountered during testing.
Key Skills and Qualifications:
- Excellent written and verbal communication skills.
- Proficient in using remote desktop support tools and CRM software.
- Familiarity with ERP software and its functionalities.
- Basic SQL knowledge for problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Working Conditions:
This role typically works in an office environment but may also work remotely. The position may require working evenings, weekends, and holidays to provide support to customers.
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