Integration and Support Professional

13 hours ago


Lahore, Punjab, Pakistan ibex. Pakistan Full time

Ibex seeks a skilled Integration and Support Professional to join its team.

About the Role:

  • Job Summary:
  • The successful candidate will be responsible for providing timely and efficient support to clients worldwide.

Key Responsibilities:

  • Daily case management and order fulfillment according to department standards.
  • Prioritization of tasks based on departmental guidelines and managing workload effectively.
  • Effective communication with dealers/vendors via phone and email.
  • Providing high-quality service to both internal and external clients.
  • Resolving client issues by collaborating with designated team members.
  • Staying updated on product information, changes, and updates.
  • Accurate recording of client interactions in the ticketing system.
  • Supporting the Support and Reconnections team as a backup, focusing on Dealer Onboarding, Feed approvals, lagging data, and Admin changes.
  • Critical support for DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
  • Data configuration for import and initiating quality checks.
  • Guiding dealerships on set-up requirements in Authenticom and DealerVault.
  • Training dealerships on exporting data for manual DMS programs.

Requirements:

  • Bachelor's degree in IT preferred.
  • Minimum 3 years in customer-facing roles.
  • Strong proficiency in Microsoft Office tools.
  • Flexibility with EST time zone hours.


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