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13 hours ago
Ibex seeks a skilled Integration and Support Professional to join its team.
About the Role:
- Job Summary:
- The successful candidate will be responsible for providing timely and efficient support to clients worldwide.
Key Responsibilities:
- Daily case management and order fulfillment according to department standards.
- Prioritization of tasks based on departmental guidelines and managing workload effectively.
- Effective communication with dealers/vendors via phone and email.
- Providing high-quality service to both internal and external clients.
- Resolving client issues by collaborating with designated team members.
- Staying updated on product information, changes, and updates.
- Accurate recording of client interactions in the ticketing system.
- Supporting the Support and Reconnections team as a backup, focusing on Dealer Onboarding, Feed approvals, lagging data, and Admin changes.
- Critical support for DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
- Data configuration for import and initiating quality checks.
- Guiding dealerships on set-up requirements in Authenticom and DealerVault.
- Training dealerships on exporting data for manual DMS programs.
Requirements:
- Bachelor's degree in IT preferred.
- Minimum 3 years in customer-facing roles.
- Strong proficiency in Microsoft Office tools.
- Flexibility with EST time zone hours.
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