Product Functionality Engineer

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:
The Product Support Engineer plays a crucial role in delivering exceptional customer experiences by providing expert technical support and guidance. This includes troubleshooting complex issues, conducting technical meetings with clients, and ensuring seamless integration of APIs and SDKs.

Main Responsibilities:
  • Provide top-notch technical support, guiding customers through equipment and software troubleshooting.
  • Conduct productive technical meetings with clients, comprehending their needs, and proposing tailored solutions.
  • Assist in API and SDK integration to optimize product functionality and performance.
  • Conduct comprehensive product functionality testing, reporting discrepancies, and suggesting areas for improvement.
  • Maintain accurate records of customer interactions, issues, and resolutions in a systematic manner.
  • Analyze data to identify trends, recurring issues, and opportunities for improving products and services.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of technical support experience, preferably in a similar role.
  • Knowledge of Customer Relationship Management (CRM) systems.
  • Excellent interpersonal and communication skills for effective interaction with customers and internal teams.
  • Proficiency in working with APIs and SDKs.

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