Ecommerce Customer Service Representative

2 days ago

Hyderabad City Taluka, Pakistan beBeeCustomer Full time 350,000 - 550,000
Job Opportunity: Sales and Support Assistant

We are seeking a detail-oriented and proactive Virtual Sales and Support Specialist to join our remote team. This role is ideal for individuals with a background in sales or customer service, excellent written and verbal communication skills, and the ability to work independently in a fast-paced environment.

  • Provide exceptional customer service via live chat, email, SMS, and phone
  • Offer product recommendations and identify upsell/cross-sell opportunities
  • Manage order inquiries, including shipping, tracking, returns, and refunds

This specialist will work closely with internal teams to meet performance and service goals. To succeed in this role, you should be able to work effectively in a collaborative environment, adapt to changing priorities, and maintain a high level of productivity.

In addition to technical skills, we are looking for someone who is highly organized, results-driven, and committed to delivering exceptional customer experiences. If you have experience working with e-commerce platforms, such as Shopify or Zendesk, that's a plus

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