Customer Experience Specialist

1 day ago


Lahore, Punjab, Pakistan beBeeCustomerExperience Full time 900,000 - 1,200,000
Job Overview

We are seeking a Customer Experience Specialist to deliver exceptional customer service as measured by performance objectives and in accordance with core values.

Key Responsibilities
  • Deliver personalized customer experiences through courteous, attentive, and friendly interactions.
  • Provide alternatives to products/items not available on the ecommerce website.
  • Foster effective communication and problem-solving skills to resolve customer queries.
  • Stay up-to-date with system information, process changes, and future updates to maintain a high level of customer satisfaction.
Requirements
  • O Levels/Matric or above
  • Excellent English Written and Verbal Communication
  • American or neutral accent
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Age 18 years old and above
Benefits
  • Medical Insurance & OPD
  • Provident Fund with investment options
  • Leave Encashment
  • Annual leaves
  • On-job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs
Why Join Us?

As a Customer Experience Specialist, you will have the opportunity to make a positive impact on our customers' lives. You will be part of a dynamic team that is dedicated to delivering exceptional service and ensuring customer satisfaction.



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