Client Success Advocate

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are looking for an experienced Customer Success Manager who can help us drive business growth and improve customer satisfaction.

In this role, you will own a portfolio of accounts and take full responsibility for their success, retention, and growth. You will work closely with customers to understand their needs and develop solutions that meet those needs.

Responsibilities:
  • Onboard new customers and ensure they are successfully set up and educated on our platform's features and capabilities.
  • Build strong relationships with customers, becoming a trusted advisor.
  • Monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
  • Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
  • Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
  • Identify opportunities for upselling or cross-selling additional features or services and drive customer retention through regular check-ins.
  • Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
  • Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
  • Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.

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