
Server and Storage Engineer
1 week ago
Job Requirements
">The Technical Support Specialist role requires a deep understanding of enterprise-level server and storage equipment. The specialist must be able to diagnose complex issues, create effective action plans, and communicate clearly with customers and internal teams.
">Key Responsibilities
">- Provide remote technical support to customers, including diagnosing issues and creating action plans.">
- Work closely with field engineers to ensure successful resolution of hardware issues.">
- Interface with operations and accounting teams to ensure timely and accurate invoicing.">
- Collaborate with sales and customers to understand customer requirements and ensure they are within scope of services offered.">
- Stay up-to-date on OEM guidance documents and industry trends.">
- Escalate complex issues to management and work with a global team to resolve service delivery issues.
Qualifications and Skills
">- Bachelor's degree in computer science, CIS, MIS, electrical engineering, or a related field.">
- Minimum 3 years of technical support experience in multivendor products such as servers, storage, and network equipment.">
- Knowledge of system administration (UNIX, Linux, and/or Windows Servers) and networking skills (TCP/IP, DNS).">
- Excellent written and interpersonal communication skills, as well as strong problem-solving skills and analytical skills.">
- Fluent in English.
Competencies and Characteristics
">- Energetic and assertive with a strong presence.">
- Persuasive with strong communication skills to initiate, negotiate, and close business.">
- Strong negotiation skills and ability to work in a fast-paced and multicultural environment.">
- Positive relationship-building skills – cultivates and nurtures customer relations.">
- Diplomacy and organization skills.
Working Conditions and Environment
">- Regular travel is required.">
- Ensure availability of services outside office hours, evenings, and weekends.">
- Must comply with internal QHSE standards.
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