Product Support Associate

2 days ago


Lahore, Punjab, Pakistan HR Force Int Full time

At HR Force Int, we are seeking a Product Support Associate to join our team. This is an exciting opportunity for a highly motivated and skilled individual to work with our software solutions.

We offer a competitive salary of Rs50,000.00 - Rs70,000.00 per month and a 5-day week night shift schedule from 04:00 AM to 01:00 PM at Johar Town, Lahore.

Job Description

The Junior Product Support role is responsible for providing exceptional customer service and support to our international clients. The ideal candidate will have excellent communication skills, both verbal and written, and be able to communicate effectively in a fast-paced environment.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and live chat.
  • Respond to customer inquiries and resolve issues efficiently and professionally.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions.

Required Skills and Qualifications:

  • Excellent communication (verbal and written) skills - Native.
  • CS background or 1 year of proven related experience within an organization that provides software solutions to international clients (preferably AI-based softwares).
  • Prior experience in using ticket tracking/logging tools (e.g., Zendesk).
  • Experience in live chat tools like Intercom, Slack & Skype will be preferred.
  • Willingness to work in rotational shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).

Nice to Have:

  • Technical experience (APIs, SDKs, Postman)

Benefits:

  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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