Product Support Specialist

2 days ago


Lahore, Punjab, Pakistan HR Force Int Full time
Job Description

We are seeking a highly skilled Junior Product Support professional to join our team at HR Force Int. In this role, you will be responsible for providing exceptional customer support and technical assistance to our clients.

As a member of our support team, you will work closely with cross-functional teams to resolve complex technical issues and provide timely solutions to our customers.

The ideal candidate will have excellent communication skills, both verbal and written, and the ability to effectively collaborate with colleagues and customers.

Key Responsibilities:

  • Provide prompt and professional support to customers via phone, email, and chat platforms.
  • Collaborate with internal teams to resolve technical issues and implement effective solutions.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful support.
  • Identify and report any product defects or areas for improvement to ensure continuous quality enhancement.
  • Stay up-to-date with industry trends and emerging technologies to enhance your knowledge and skills.

Requirements:

  • Excellent communication (Verbal and Written) Skills - Native.
  • CS background or 1 year of proven related experience within an organisation that provides software solutions to International clients (preferably AI based Softwares).
  • Prior experience in using Ticket Tracking/ logging tools (e.g, Zendesk).
  • Experience in Live chat tools like Intercom, Slack & Skype will be preferred.
  • Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).

Nice to have:

  • Technical experience (API's SDK's, Postman)

Shift Schedule

  • 5 days week night shift 04:00 AM to 01:00 PM at Johar Town, Lahore

Benefits:

  • Competitive salary range Rs50,000.00 - Rs70,000.00 per month.

Other Information:

  • Job Type: Full-time.


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