E-Commerce Customer Experience Specialist

1 day ago

Faisalabad City Tehsil, Pakistan beBeeCustomer Full time 50,000 - 70,000
Remote Digital Sales & Support Representative

TalentPop App is on the hunt for a highly skilled and customer-focused Digital Sales & Support Representative to join our remote team. As a Digital Sales & Support Representative, you will play a crucial role in enhancing every step of the buyer's journey.

About the Role

This is a fantastic opportunity for someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering top-notch customer experiences. As a key member of our team, you will be responsible for:

  • Responding to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Recommending products, identifying upselling/cross-selling opportunities, and assisting with purchase decisions.
  • Handling questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Delivering a personalized experience that reflects each brand's voice, values, and standards.
  • Recording and sharing feedback that can help improve customer experience and internal processes.
Key Requirements

To succeed in this role, you will need:

  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Why Choose Us

We offer a dynamic work environment that prioritizes performance-based raises and commission opportunities, paid time off to relax and recharge, and a supportive and collaborative team culture with room for career growth.

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