IT Systems Specialist

15 hours ago


Lahore, Punjab, Pakistan beBeeSupport Full time 900,000 - 1,500,000

We are looking for an experienced IT Support Engineer to join our dynamic team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring seamless onboarding and offboarding processes, and maintaining a high level of customer satisfaction.

The ideal candidate will have strong knowledge of Windows, MacOS and Linux troubleshooting, as well as experience with IT infrastructure and G Suite, OKTA, Jira, MDM solutions and VOIP. They will also have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

As a key member of our team, the IT Support Engineer will play a critical role in maintaining our company's computer systems, performing hardware and software installations, and elevating our technological prowess through logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Key Responsibilities:
  • System Installation and Maintenance: Install and configure MacOS, Windows, and Linux systems to ensure they meet our operational requirements.
  • User Onboarding and Offboarding: Ensure seamless onboarding and offboarding processes for employees, including new hire orientation sessions related to IT support.
  • Troubleshooting and Resolution: Conduct thorough investigations and provide timely resolutions to technical issues reported by end-users, ensuring minimal downtime and maximum productivity.
  • Inventory Management: Manage and maintain local inventory of IT assets, including tracking and reporting on asset usage and utilization.
  • Stakeholder Collaboration: Coordinate with internal and external stakeholders to resolve technical issues promptly, adhering to Service Level Agreements (SLAs) and upholding quality standards.
Requirements:
  • Qualifications: Bachelor of engineering in computer science or equivalent; minimum 1-3 years IT support experience.
  • Technical Skills: Strong knowledge of Windows, MacOS and Linux troubleshooting; solid IT infrastructure knowledge and experience; understanding of G Suite, OKTA, Jira, MDM solutions and VOIP.
  • Soft Skills: Excellent communication skills, both written and verbal; ability to work effectively in a fast-paced environment; flexibility and willingness to work varying hours and shifts.
  • Certifications: CCNA & CCNP, MCITP, Office 365 Certifications (preferred); Call Center IT Support experience (preferred).


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