Executive Team Manager

7 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

As a Team Lead, your primary responsibility is to oversee and manage a team of Service Professionals (CSRs) effectively.

You will ensure that all CSRs meet and/or exceed customer satisfaction, quality, and productivity standards. To achieve this, you will provide consistent performance feedback, coaching, and development opportunities to the team members.

A key aspect of this role is maintaining a positive work environment that promotes continuous learning and a high-quality employment experience for all employees.

Additionally, you will lead the team to meet operational standards, department goals, and performance management expectations. Your ability to effectively communicate and manage change in operating procedures will be crucial in ensuring staff understanding and retention.

This leadership role requires strong people management skills, including time management, coaching, and teamwork. You must have excellent English language skills and relevant experience in injury claims project management.

Key Responsibilities:

  • Manage a team of Service Professionals (CSRs)
  • Ensure customer satisfaction, quality, and productivity standards
  • Provide coaching and development opportunities
  • Maintain a positive work environment
  • Lead the team to meet operational standards and department goals
  • Effectively communicate and manage change
  • Utilize strong people management skills

Required Skills and Qualifications:

  • Excellent English Language Skills
  • Coaching and training
  • Teamwork
  • People Management
  • Time Management

Benefits: This role offers a challenging and rewarding career opportunity for those who are passionate about leadership and team management.



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