IT Technical Support Specialist

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

The role of IT Customer Support Specialist involves providing technical desktop support to students, staff and faculty at the Helpdesk and campus wide.

Key Responsibilities
  • Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team.
  • Installation of different operating systems, including Windows, MAC, and Linux platforms.
  • Providing support to Faculty and staff. Helping walk-in users.
  • Taking phone calls, logging in, assigning tickets at the Helpdesk (Service Desk), and providing appropriate solutions to users after office hours and on weekends. Closure of all assigned tickets.
  • Creating FAQs for common technical support-related issues.
  • Escalating extraordinary/attention-requiring tickets/calls.
  • FOLLOWING UP ON IN-PROCESS AND PENDING TICKETS/CALLS WITH OTHER TEAMS.
  • Working with other IST members as and when required.
  • Handling the installation of new assets and coordinating proper allocation.
  • Handling different users and technical projects.
  • Handling support for Advisory Board meetings and other special events.
  • Updating the IST page on the SharePoint Portal.
  • Preparing useful tips and helpful material for users.
  • Providing support for online events on Zoom & MS Teams.
  • Providing support for smart/semi-smart classrooms.


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