Process Optimization Specialist
2 days ago
We're seeking a detail-oriented professional to empower teams with efficient processes and automation.
The ideal candidate will design, evaluate, and implement technology solutions to drive productivity and profitability. They will also support the management team in achieving technology goals and manage tool access and configuration requests.
This role requires a strong understanding of technology operations, project management, and process improvement skills. The successful candidate will have experience implementing customer support systems and working with IT and engineering teams.
Responsibilities- Design and optimize business processes using technical expertise.
- Evaluate and select technology tools for post-sales teams.
- Support management team in achieving technology objectives.
- Manage tool access and configuration requests.
- Triage daily issues for internal and external tools.
- 3+ years of experience in technology operations or contact center operations.
- Detailed understanding of technology ecosystems.
- Strong project management and process improvement skills.
- Effective communication and teamwork.
- Experience implementing customer support systems.
We value diversity and inclusion and are an equal opportunity employer. We welcome applicants from diverse backgrounds.
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