Ecommerce Customer Support Professional

19 hours ago

Peshawar City Tehsil, Pakistan beBeeCustomerService Full time £25,000 - £40,000
Job Title

E-Commerce Customer Support Professional

About the Role

We are seeking a detail-oriented and tech-savvy customer service specialist to handle inquiries, returns, and disputes across multiple e-commerce marketplaces.

The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for problem-solving. You'll be handling customer interactions, return requests, and account health metrics on various platforms.

Key Responsibilities
  • Handle customer inquiries, messages, and cases across Amazon and eBay.
  • Communicate clearly and professionally with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
  • Proactively manage return requests, coordinate with couriers, and stay up-to-date on marketplace policies.
  • Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
Requirements
  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions.
  • Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred.
  • Experience managing returns and coordinating with couriers.
  • Strong attention to detail and organizational skills.
Benefits
  • Competitive salary.
  • Performance bonuses.
  • Flexible working hours.
  • Long-term growth opportunities.
  • Supportive team and ongoing training.

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