Senior Client Services Manager

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly skilled and dedicated professional to join our team as a Client Service Specialist. This role will be responsible for delivering exceptional client service and experience, while working closely with internal stakeholders to solve client channel issues and identify opportunities for improvement.

The ideal candidate will have strong writing and presenting skills, be able to positively engage and build rapport with clients, and have a clear understanding of the client needs being serviced. They will also be able to work independently without direct supervision and be able to cope with pressures from tight deadlines.

Main Responsibilities

This role includes performing all relevant onboarding processes, creating Client Due Diligence (CDD) for new clients, reviewing CDD for existing clients, and performing regulatory onboarding activities. The successful candidate will also drive Global IMO Model implementation, ensure uniform approach towards process adherence, and deliver excellent service against agreed standards. Additionally, they will perform end-to-end orchestration across all processes and services managed by IMO, engage clients throughout the process, and own and drive execution of processes.

Key Skills and Qualifications

To succeed in this role, you will need strong problem-solving skills, be able to look for solutions and find ways to progress despite blockages. You should also have good interpersonal skills, be a team player, and have a positive attitude. Experience in account opening, channels activation, and client due diligence is an advantage. A bachelor's degree in any field is required, but additional certifications or qualifications may be beneficial. We are looking for individuals who are passionate about delivering exceptional client service and experience, and who are committed to making a positive impact in their roles.

About Us

We are a values-driven organization that believes in celebrating our unique diversity. We prioritize inclusivity, respect, and empathy in all aspects of our business, and we are committed to providing a safe and supportive work environment for all employees. Our mission is to make a positive difference in the lives of our clients, communities, and each other, and we believe that everyone has the potential to grow and succeed within our organization.

What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package that includes core bank funding for retirement savings, medical and life insurance, and flexible and voluntary benefits available in some locations. We also offer time-off, including annual leave, parental/maternity leave, sabbatical, and volunteering leave, along with minimum global standards for annual and public holiday. Furthermore, we provide proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, and a continuous learning culture to support your growth.

  • Strategy & Client Services Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Assistant Manager Strategy & Client Services Job DescriptionThis role is ideal for an individual who can think strategically and has a passion for developing innovative content and partnership initiatives. As Assistant Manager Strategy & Client Services, you will be responsible for crafting award-winning marketing campaigns that drive meaningful client...

  • Client Services Executive

    4 weeks ago

    Karachi, Sindh, Pakistan Brand Edge Marketing Full time

    Brand Edge Marketing is an integrated marketing agency in Karāchi, focused on giving brands a competitive edge in the market. By combining technology and creativity, we create breakthrough experiences that engage audiences and deliver exceptional value on marketing investments.Role DescriptionThis is a full-time on-site role for a Client Services Executive...

  • Client Services Coordinator

    3 days ago

    Karachi, Sindh, Pakistan Consultisor Full time

    Direct message the job poster from ConsultisorHuman Resource Executive | Employee Engagement | Talent Acquisition | HR Operations | Payroll ManagementConsultisor is seeking an experienced Client Services Coordinator to drive business growth by onboarding new clients and expanding our customer base in the company formation services industry. The ideal...

  • Telesales Executive

    3 weeks ago

    Karachi, Sindh, Pakistan Our Client Full time

    Get AI-powered advice on this job and access more exclusive features.Direct message the job poster from Our Client.HR Professional | HR Consultant | Freelance Recruiter | Headhunter | VFM | x GEOTV | x IBEX | x 10Pearls | x AA JoylandAre you a confident and results-driven professional with excellent communication skills? Join our Dubai-based office in...

  • Client Service Manager

    3 weeks ago

    Karachi, Sindh, Pakistan Streamline Communications Full time

    deal with the client, supervise business development with a particular client, also have the ability to lead a team of client service executives, Job Specification Must be Masters, or business graduate, must know marketing mix and promotional mix, selling techniques, target oriented,time- management skills, a good team player and a leader too, familiar with...

  • Client Service Coordinator

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Client Support Specialist">We are looking for a Client Support Specialist to join our team. This is an exciting opportunity for someone who enjoys working with clients and ensuring their satisfaction.">Job Description">The Client Support Specialist will act as the main point of contact between the client and management team, handling inquiries, complaints,...

  • Specialist, Client Services

    2 weeks ago

    Karachi, Sindh, Pakistan Standard Chartered Full time

    Join to apply for the Specialist, Client Services role at Standard CharteredJoin to apply for the Specialist, Client Services role at Standard CharteredGet AI-powered advice on this job and more exclusive features.Job SummaryThis role will be responsible to provide excellent service and advice to Corporate and Commercial Banking clients, handling...

  • Client Services Representative

    4 weeks ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Get AI-powered advice on this job and more exclusive features.Ibex is looking to hire Customer Service Representatives (CSRs) for one of its offshore clients.Responsibilities:Communicate effectively with customers and clients.Listen attentively to questions and concerns; respond promptly with resolutions according to company guidelines.Maintain a courteous...

  • Client Experience Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Client Relationship ManagerWe are seeking an experienced client relationship manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with clients, delivering exceptional customer service and driving business growth.About the Role:Develop and implement effective strategies to build and maintain...

  • Client Services Executive

    4 weeks ago

    Karachi, Sindh, Pakistan Orbit Advertising and Event Management Full time

    Are you a dynamic communicator with a passion for event management?Orbit, a leading event management company, is seeking an innovative Client Service Manager to enhance our client interactions and deliver exceptional experiences.What You'll Do:Develop and deliver compelling presentations that engage our clients.Serve as the primary contact for client...