Technical Support Representative

8 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

**Job Overview:**

We are a UI/UX design agency seeking a dedicated and proactive Support Team Member to join our customer service team. As an Associate CSR, you will act as the first point of contact for our valued clients, providing support primarily via live chat, email, and other communication channels.

Key Responsibilities:
  1. Deliver timely, accurate, and empathetic responses to client inquiries, ensuring exceptional customer satisfaction.
  2. Assist new clients with onboarding procedures, explaining agency processes and providing necessary resources.
  3. Troubleshoot and resolve basic technical issues related to UI/UX projects.

**Requirements:**

  • 1-2 years of experience in a Customer Support role, preferably in a design agency or SaaS company.
  • Bachelor's degree in Computer Science, IT, Business Administration, or a related field.

**Skills & Qualifications:**

  • Excellent written and verbal communication skills in English.
  • Proficiency in live chat and email support tools.
  • Strong problem-solving and troubleshooting abilities.


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