Technical Support Professional

2 days ago


Islamabad, Islamabad, Pakistan TheHiringl Full time

We are seeking a skilled Technical Support Specialist to provide high-quality support to end-users, ensuring the smooth operation of software, hardware, and network systems.

Key Responsibilities:
  • Respond to customer queries via chat, email, phone, or ticketing systems in a timely and professional manner.
  • Troubleshoot technical issues related to hardware, software, networks, or other IT systems.
  • Diagnose and resolve technical issues, including account setup, software installations, and system configurations.
  • Provide support and guidance to users on how to use specific features or systems.
  • Escalate complex or unresolved issues to appropriate internal teams (e.g., developers, sysadmins).
  • Log and track customer issues using a ticketing system and ensure proper documentation.
  • Test and evaluate new software or hardware to assist with system rollouts.
  • Create and maintain user manuals, FAQs, knowledge base articles, and training materials.
  • Maintain up-to-date technical knowledge of products and services.
  • Monitor system performance and suggest improvements to ensure reliability and efficiency.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1–3 years of experience in a technical support or IT help desk role.


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