Customer Experience Manager

3 days ago

Gujrat, Punjab, Pakistan beBeeProfessional Full time $40,000 - $60,000
Job Title

We are seeking a highly skilled Professional to lead our team of customer service representatives in Pakistan. The successful candidate will be responsible for delivering exceptional customer experiences, ensuring high-quality service standards, and driving business growth.

Key Responsibilities
  • Team Leadership: Supervise, train, and mentor a team of CSRs to deliver high-quality customer service to USA and Canada customers.
  • Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues, ensuring timely and effective resolutions.
  • Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry.
  • Escalation Handling: Address escalated customer issues, maintaining a professional and customer-centric approach.
  • Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations.
  • Performance Monitoring: Track and analyze team performance metrics and provide regular reports to senior management.

The ideal candidate will have 2+ years of experience in customer service management or supervisory roles, preferably in retail or e-commerce, with a strong understanding of garment retail, particularly knitted apparel.

The selected candidate will be based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams. Access to CRM software, communication platforms, and training resources will be provided.

Requirements
  • Experience: Minimum 2+ years in customer service management or supervisory role.
  • Industry Knowledge: Familiarity with garment retail, particularly knitted apparel.
  • Leadership: Proven ability to lead and motivate a team.
  • Communication: Exceptional verbal and written English communication skills.
  • Cultural Adaptability: Understanding of USA and Canada customer service expectations.

A bachelor's degree in business, communications, or a related field is preferred; a high school diploma or equivalent is required.

  • Customer Experience Advocate

    3 days ago

    Gujrat, Punjab, Pakistan beBeeCustomerRelationship Full time 5,000,000 - 7,500,000

    Customer Relationship RoleWe are seeking a Customer Relationship Specialist to join our team. This position is remote.The ideal candidate will have excellent communication and customer service skills, with the ability to work independently and as part of a team. They will be responsible for managing multiple social media platforms, responding to customer...

  • Customer Experience Coordinator

    3 days ago

    Gujrat, Punjab, Pakistan beBeeAccounting Full time 500,000 - 900,000

    The ideal candidate will have a degree in business or a related field and possess exceptional communication skills.Job OverviewManage customer inquiries via phone, email, and chat platforms.Provide assistance to clients with account-related queries and issues.Offer detailed information about services and pricing models.Key ResponsibilitiesMainly focused on...

  • Customer Experience Specialist

    3 days ago

    Gujrat, Punjab, Pakistan beBeeCommunication Full time 800,000 - 1,500,000

    Job OpportunityWe are seeking a highly skilled and motivated individual to fill the role of Chat Process Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and timely responses.Key Responsibilities:Engage in professional communication with customers via various...

  • Customer Experience Specialist

    7 days ago

    Gujrat, Punjab, Pakistan beBeeService Full time $19,200

    Job OverviewAs a Service Ambassador, you will be responsible for providing exceptional customer experiences while ensuring the smooth operation of our restaurant.Key Responsibilities:Greet customers upon arrival and guide them to their tablePresentation of menu options and make recommendations based on customers' preferencesTake accurate food and drink...

  • Exceptional Customer Experience Specialist

    3 days ago

    Gujrat, Punjab, Pakistan beBeeCommunication Full time 800,000 - 1,200,000

    Customer Support RepresentativeWe are seeking a skilled and dedicated professional to join our team as a Customer Support Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their queries are addressed promptly and professionally.Key Responsibilities:Interact with...

  • Chief Customer Experience Officer

    3 days ago

    Gujrat, Punjab, Pakistan beBeeOperations Full time 3,000,000 - 5,000,000

    Operation Manager Job Overview As a key member of our team, you will play a pivotal role in driving business success by effectively managing customer interactions and contributing to the growth of revenue through strategic sales initiatives. The role involves developing strong relationships with customers, analyzing data to inform sales strategies, and...

  • Exceptional Customer Experience Specialist

    3 days ago

    Gujrat, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000

    Are you a skilled professional looking for a new challenge? Do you have excellent communication and interpersonal skills? We are seeking a highly motivated Customer Service Representative to join our team.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Address customer complaints and work to...

  • Customer Experience Solutions Expert

    3 days ago

    Gujrat, Punjab, Pakistan beBeeCustomerSupport Full time 1,500,000 - 3,500,000

    We are seeking a Customer Support Specialist who excels at delivering exceptional customer experiences, solving complex problems efficiently and working collaboratively to drive results.Key ResponsibilitiesRespond to customer inquiries across various communication channels, including chat, email and ticketing platforms.Collaborate with AI systems to enhance...

  • Customer Experience Advocate

    3 days ago

    Gujrat, Punjab, Pakistan beBeeSupport Full time $40,000 - $70,000

    The ideal candidate will possess exceptional analytical skills, enabling them to define and refine support processes. Strong verbal and written communication skills are also crucial for success in this role.Key responsibilities include:Providing bilingual French & English Email, Chat and Voice SupportCollecting customer support requests and bugs and relaying...

  • Customer Experience and Marketing Systems Specialist

    3 days ago

    Gujrat, Punjab, Pakistan beBeeAutomation Full time 700,000 - 900,000

    CRM & Marketing Automation RoleWe are seeking a highly skilled and motivated individual to design, implement, and manage scalable systems that support marketing, sales, and customer engagement.This full-time remote role requires someone who thrives in a fast-paced, systems-driven environment.You will take ownership of CRM pipelines, funnels, automations, AI...