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Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
Customer Service Representative

Our company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for patients with inquiries related to their medical billing, payments, insurance claims, eligibility verification, and other billing concerns.

The ideal candidate will have strong communication skills, both verbal and written, and be able to provide clear and professional support to patients. Additionally, the candidate should have experience in customer support, preferably in the healthcare industry, medical billing, or revenue cycle management (RCM).

The key responsibilities of this role include:

  • Patient Inquiries: Serve as the primary point of contact for patients, handling billing-related questions, payment issues, insurance inquiries, and claim status updates via phone, email, and other channels.
  • Problem Resolution: Assist patients in understanding their medical bills, payments, and insurance claims, ensuring that all issues are resolved in a timely and efficient manner.
  • Documentation & Records: Accurately document all patient interactions, support tickets, and follow-ups in CRM and other internal systems to maintain a clear record of all communications.
  • Payment Processing & Guidance: Provide patients with guidance on making payments, setting up payment plans, and resolving any discrepancies in billing statements.
  • Collaboration with Billing Team: Work closely with the billing team to address complex patient issues, escalate unresolved matters, and ensure a seamless flow of billing information.