Customer Service Manager

2 weeks ago


Faisalabad, Punjab, Pakistan beBee Careers Full time
Job Overview

The Customer Service Manager will be responsible for leading the customer care center and achieving operational KPIs.

Main Responsibilities
  • Leadership: Provide leadership to the customer care center.
  • Reporting: Prepare and submit regular reports to stakeholders.
  • Stock Management: Oversee stock management and inventory control.
  • Training: Develop and implement training programs for team members.
  • Compliance: Ensure compliance with service procedure guidelines.
  • Motivation: Foster a motivated and skilled workforce.
  • Quality: Implement and maintain quality management systems.
  • Safety: Enforce safety policies and procedures.
Requirements
  • Process Analysis: Conduct regular process analysis to identify areas for improvement.
  • Communication: Develop strong communication skills to interact with customers and colleagues.
  • Problem-Solving: Utilize problem-solving skills to address customer concerns.

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