Social Media Customer Support Expert

5 days ago


Faisalabad City Tehsil, Pakistan Adiova Full time
Key Responsibilities
  • Monitor social media platforms, including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers.
  • Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
  • Adhere to standard work processes, contribute to efficiencies and improvements when possible, and proactively identify sales leads.
  • Respond to customer enthusiasm posts, increase conversation, page participation, and build a closer connection with customers.
  • Effectively document customer interactions, provide proactive support to consumers, and maintain technical knowledge and skills necessary to perform the job.
Requirements
  • 1+ years' experience in customer service related professions.
  • 1+ years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.
  • Bachelor's Degree in English, marketing, business, journalism, communications, or a similar concentration.


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