
Social Media Customer Relationship Specialist
4 weeks ago
Adiova, Pakistan
General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, and Facebook pages as well as other social platforms.
Responsibilities:
- Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers and deliver superior customer support and brand engagement.
- Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
- Effectively and accurately document customer interaction.
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional service to all internal and external customers.
- Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
- Utilize correct tools to efficiently manage concurrent activities.
Minimum Requirements:
- 1+ years' experience in customer service related profession.
- 1+ years' of social platform experience.
- Computer navigation and typing proficiency.
- Strong reading comprehension and written communication skills.
Required Education/Training/Certifications/Licenses:
- Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration).
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