Social Media Customer Relationship Specialist

2 weeks ago

Faisalabad City Tehsil, Pakistan Adiova Full time
Social Media Customer Relationship Specialist (CRS) - REMOTE
Adiova, Pakistan

General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, and Facebook pages as well as other social platforms.

Responsibilities:

  1. Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  2. Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
  3. Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  4. Proactively identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Effectively and accurately document customer interaction.
  7. Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  8. Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  9. Provide exceptional service to all internal and external customers.
  10. Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  11. Utilize correct tools to efficiently manage concurrent activities.
Job Specification

Minimum Requirements:

  1. 1+ years' experience in customer service related profession.
  2. 1+ years' of social platform experience.
  3. Computer navigation and typing proficiency.
  4. Strong reading comprehension and written communication skills.

Required Education/Training/Certifications/Licenses:

  1. Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration).
#J-18808-Ljbffr

  • Social Media Direct Message Agent

    3 weeks ago

    Faisalabad City Tehsil, Pakistan Social Run LLC Full time

    Subject: Job offer: Social Media Direct Message AgentDear applicants,We are looking for a dedicated Social Media Direct Message Agent who specializes in responding to customer inquiries on social media and engaging potential customers through compelling communication.Tasks:Responding to direct messages on various social media platformsProactively approaching...

  • Social Media Specialist

    2 days ago

    Faisalabad City Tehsil, Pakistan LSM Full time

    A Social Media Specialist is responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and Twitter, to build an audience and ensure customer engagement. The Specialist may also monitor site metrics, respond to reader comments, and oversee creative design.Job SpecificationProven working experience in social...

  • Social Media Marketing Specialist

    4 weeks ago

    Faisalabad City Tehsil, Pakistan Mas Business Solutions Full time

    Mas Business Solutions transforms your digital presence into a powerful engine for growth, specializing in WordPress website development, SEO, social media management, and digital marketing. We craft visually stunning, technically sound websites designed to perform, and our SEO strategies boost your visibility and drive organic growth. Our cutting-edge...

  • Social Media Marketing Specialist

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Moneeb Apparels Full time

    Direct message the job poster from Moneeb ApparelsMoneeb Apparels is a growing manufacturer and exporter of men's, ladies, and children's knitted garments based in Faisalabad. With a focus on quality products and efficient services, we have expanded our business to major markets in the USA and Europe. Our customized products and services cater to individual...

  • Social Media Marketing Specialist

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Zavi Consultants Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Faisalabad for a Social Media Marketing Specialist at Zavi Consultants. The Specialist will be responsible for managing social media marketing campaigns, creating social media content, implementing digital marketing strategies, and communicating...

  • Social Media Specialist

    2 days ago

    Peshawar City Tehsil, Pakistan E-Medics Full time

    Bachelor or Master Degree; a marketing major would be preferred.Create consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.Develop and execute a social media strategy by studying economic indicators, tracking changes in supply and...

  • Social Media Manager

    2 weeks ago

    Faisalabad City Tehsil, Pakistan DiversityKonnect Full time

    We are seeking a highly motivated and creative Social Media Marketing Specialist to join our team. The ideal candidate will be passionate about our content and possess a deep understanding of YouTube marketing strategies, audience engagement, and content promotion. This role offers an exciting opportunity to shape the growth and success of our YouTube...

  • Social Media

    3 weeks ago

    Faisalabad City Tehsil, Pakistan Ajcreationz Full time

    Social Media & Performance Marketing Specialist (Meta Ads, Google Ads, SEO)Social Media & Performance Marketing Specialist (Meta Ads, Google Ads, SEO)Direct message the job poster from AjcreationzDriving Growth Through Strategic Social Media, Ads, and Creative Solutions | Crafting Scalable Digital SuccessAJCreationz is seeking a results-driven Social Media &...

  • Social Media Marketing Manager

    1 week ago

    Faisalabad City Tehsil, Pakistan Digital Maxima Full time

    Digital Marketing Manager @ Strategic Connection, Online Business Strategist | Author of the book 'Reap the Rankings with A+ SEO'As a social media manager, you will need to manage multiple organizations' online presence over social media.Daily activities include:Develop creative and engaging social media strategiesManage the day-to-day handling of all social...

  • Social Media Advertising And SEO Exper

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Chenab Group Full time

    Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identificationGenerate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take actionSet up and optimize company pages within each...