Support Team Member

5 days ago


Lahore, Punjab, Pakistan ibex Full time
Job Description

As a Service Delivery Expert, you will play a vital role in ensuring that our customers receive exceptional support. This includes responding promptly to inquiries, addressing concerns, and resolving issues efficiently.

Responsibilities:
  1. Provide timely and effective responses to customer inquiries, addressing their concerns and resolving issues promptly.
  2. Maintain accurate records of customer interactions, detailing inquiries, complaints, and actions taken.
  3. Process orders, forms, and applications with precision and attention to detail.
  4. Follow up on customer requests to ensure resolution and strive for First Contact Resolution (FCR).
  5. Escalate unresolved customer grievances or special requests to designated departments for further investigation.
  6. Contribute to maintaining a positive company reputation by taking ownership of new and different requests and exploring opportunities to add value to job accomplishments.
Requirements:
  • Bachelor's degree or above
  • Strong written and verbal English communication skills
  • Proficiency with MS Office, particularly MS Excel and MS Word
Benefits:
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop


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