Customer Support Team Member

1 day ago


Lahore, Punjab, Pakistan ibex Full time

Job Overview:

At ibex, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for assisting customers in resolving queries related to the electronic transfer of funds.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities. You will work closely with customers to understand their concerns and provide timely resolutions.

Responsibilities:

  • Assist customers in resolving queries pertaining to the electronic transfer of funds.
  • Analyze customers' concerns with resolutions within the timeframe.
  • Coordinate inbound customers' inquiries and provide resolutions.
  • Maintain knowledge of customers' requirements and provide appropriate solutions.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customers' grievances or special requests to designated departments for further investigation.

Requirements:

  • O Levels/Matriculation or above
  • Excellent command in English
  • Age limit: 18-45
  • Proficiency with MS Office particularly MS Excel

Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Referral Bonus
  • Conveyance Facility


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