Remote Technical Support Professional

24 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

**Remote IT Support Professional**

We are seeking a highly motivated and experienced IT professional to join our team, providing top-notch remote support to clients across the United States.

About this Opportunity:

  • Deliver exceptional IT services, ensuring seamless operations and high-quality service delivery.
  • Manage client life cycles, building strong relationships with existing clients and stakeholders.
  • Collaborate with internal teams to drive business growth and improve processes.

**Essential Skills and Qualifications:**

  • 1+ years of MSP experience.
  • 3+ Years of IT experience working with Microsoft Technologies.
  • Experience with ConnectWise, Continuum RMM, and IT Glue preferred.
  • BS or MS in IT, CS, SE, Telecom, or related fields.

**Key Performance Indicators:**

  • Client satisfaction ratings.
  • First-call resolution rates.
  • Mean time to resolve (MTTR) metrics.
],

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