Technical Support Specialist

9 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

As a Technical Support Specialist, you will play a crucial role in providing exceptional remote support to customers. Your primary responsibility will be to manage and update support tickets for efficient tracking, ensuring that customer issues are resolved promptly and effectively.

Key Responsibilities:

  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively with customers to address their needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.

Qualifications:

  • You must have a minimum of 150 Mbps internet speed and a reliable remote setup.
  • Experience in technical support, preferably remote, is essential.
  • You should possess strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is required.
  • A keen eye for detail, problem-solving abilities, and a team-player mindset are also necessary.

Benefits:

  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

This role requires the ability to work independently, think critically, and communicate effectively with customers. If you have a passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply.



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