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Transaction Data Analyst
2 weeks ago
Job Summary:
We are seeking a highly analytical, detail-oriented, and proactive Payments Analyst to join our Operations team. This role is crucial in managing and optimizing the entire payment process, which includes enhancing payment workflows, improving transaction success rates, reducing declines, and ensuring seamless processing of customer payments.
Main Responsibilities:
- Monitor and analyze transaction data across card and Open Banking payments to identify acceptance trends, failure points, and areas for improvement.
- Optimize payment routing and acquirer selection, including Open Banking payment initiation service providers, to maximize acceptance rates and reduce transaction costs.
- Manage acquirer and PISP redundancies, enabling smart switching based on real-time performance data to ensure high availability and reliability.
- Investigate and resolve payment issues in collaboration with internal teams and external stakeholders.
- Conduct root cause analysis on failed, declined, or dropped transactions and implement corrective actions.
- Develop and maintain real-time dashboards and reporting for key performance indicators such as acceptance rate, acquirer/PISP uptime, error codes, and retry success.
- Continuously improve and automate payment workflows to reduce manual interventions and support scalability across both traditional and Open Banking payment channels.
Requirements and Qualifications:
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- Minimum 3 years of experience in payments, fintech, banking operations, or a related field.
- Strong analytical and problem-solving skills; proficiency in Excel, SQL, or BI tools for data analysis.
- Hands-on experience with payment platforms, PSPs, and banking APIs.
- Sound understanding of payment authorization flows, fraud detection, risk controls, and compliance.
