Customer Service and Support Professional

10 hours ago

Lahore, Punjab, Pakistan beBeeCommunications Full time $40,000 - $55,000
Customer Service Representative

 

As a customer service representative, you will play a vital role in providing exceptional support to our clients. Your primary responsibility will be to answer incoming calls and respond to customer inquiries.

The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to multitask and prioritize tasks effectively.

  • Answer incoming calls and route them to the appropriate departments or individuals.
  • Respond to customer inquiries promptly and courteously, providing accurate information about our products or services.
  • Manage and update our CRM system, ensuring all customer data is accurate and up-to-date.
  • Assist with organizing and scheduling appointments, meetings, and conferences.
  • Collaborate with various teams within the organization to resolve customer issues and address their needs.
  • Generate reports and provide insights on customer interactions and trends to support business decision-making.
Requirements

  • High school diploma or equivalent; additional certifications or training in calling and customer service are a plus.
  • Proven experience in a customer-facing role with excellent telephone etiquette and strong interpersonal skills.
  • Fluency in English with the ability to communicate effectively with customers and colleagues.
  • Proficiency in Microsoft Office Suite and other relevant office software.
  • Exceptional organizational skills with the ability to multitask and prioritize tasks effectively.
  • Strong attention to detail, ensuring accuracy in data entry and customer information management.
  • Excellent verbal and written communication skills in English, with a friendly and professional phone manner.

Our team is looking for a motivated individual who is passionate about delivering top-notch customer experiences.

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