Customer Service Representative

4 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time 4,000,000 - 8,000,000
Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing support team, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.

Main Responsibilities:

  • Respond to customer inquiries and issues via phone, email, and chat in a professional and courteous manner.
  • Troubleshoot and resolve technical issues with services and products in a timely and efficient manner.
  • Escalate complex issues to the appropriate department or team member for further assistance.
  • Document and track customer interactions and issues as per company policies.
  • Gather customer feedback and provide suggestions for improvements to services and products.

Key Requirements:

  • Strong customer service and technical support skills.
  • Excellent English communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Experience with software such as CRM is a plus.
  • Ability to work effectively in a team-oriented environment.

Benefits:

  • Opportunities for growth and advancement within the company.
  • Collaborative work environment.
  • Professional development and training opportunities.
  • Annual Increments.
  • Yearly Bonuses.


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