Contact Center Team Lead

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Contact Center Operations Leader

Description:

We are seeking an experienced Contact Center Operations Leader to lead our contact center's operations, team, and performance. This is a leadership role for someone who thrives in a fast-paced, performance-oriented environment.

This leader will be responsible for driving KPI achievement across all teams, handling procurement of technology, tools, and calling data, leading campaign selection, onboarding, and management, and strategically acquiring new campaigns in line with business goals.

The ideal candidate will have at least 3 years of experience managing contact center teams, strong expertise in outbound/inbound calling, preferably for international campaigns (US/UK), familiarity with dialer systems, CRM platforms, and data acquisition, exceptional communication, leadership, and organizational skills, and ability to multitask, meet deadlines, and drive team success.



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