Unified Contact Center Enterprise Engineer

Job SummaryThis is a challenging opportunity for a talented Senior Engineer to take on a key leadership role in shaping our contact center and unified communication platforms. You will lead the design, implementation, and maintenance of these critical systems, leveraging your expertise in Genesys Cloud CX Contact Center and other UC platforms.You will...

About the RoleWe are seeking a seasoned Senior Engineer to lead the development and implementation of our contact center and unified communication platforms. Your expertise in Genesys Cloud CX Contact Center and other UC platforms will drive our success.In this role, you will work closely with global customers to provide high-level technical consultation and...

We are seeking an experienced telecom engineer to join our team. In this role, you will be responsible for supporting global telephony and contact center operations across various locations.Your key responsibilities will be:Acting as the primary point of contact for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys...

As a Sr Cisco UCCE Engineer, you will be responsible for delivering excellence in products, process, and infrastructure management.You will apply knowledge of call center operational dynamics as it relates to the implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing, and Enterprise Reporting utilizing...

Contact Center Team LeaderThis position requires a highly skilled individual to lead a team of contact center representatives. As a Contact Center Team Leader, you will be responsible for ensuring that all team members are working efficiently to meet their targets.Key Requirements:A minimum of 1-2 years of experience working in a Contact/Call Center with...

Avira Technologies is looking for a Sr Cisco UCCE Engineer for a temporary contract for the upgrade project of UCCE 10.0 to UCCE 12.x within Corporate Technology. The candidate is primarily responsible for overseeing the development and upgradation of the telephony platform including Unified Contact Center Enterprise (UCCE).This position requires knowledge...

**Senior Telecom Engineer Role Summary**About the JobThis is a senior-level engineering position responsible for designing, implementing, and maintaining contact center and unified communication platforms for clients. The ideal candidate will have expertise in Genesys Cloud CX Contact Center and other UC platforms.

Contact Center RepresentativeWe are looking for a dedicated and enthusiastic contact center representative to join our team. As a contact center representative, you will be responsible for handling customer inquiries and providing solutions to their problems.Responsibilities include:Starting your day with a team meeting to catch up on current issues.Managing...

Contact Center Specialist Job DescriptionWe are seeking an experienced Contact Center Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, communicating effectively with customers, and managing contact center operations.The ideal candidate will have a strong background in customer support,...

Contact Center AgentsWe are looking for highly skilled and motivated individuals to join our contact center team.As a contact center agent, you will be responsible for interacting with customers via phone, email, or chat, providing them with information and assistance as needed, and resolving any issues that may arise.The ideal candidate will possess...