Contact Center Engineer

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced telecom engineer to join our team. In this role, you will be responsible for supporting global telephony and contact center operations across various locations.

Your key responsibilities will be:

  • Acting as the primary point of contact for daily Genesys cloud issues and concerns.
  • Providing Tier-2 and Tier-3 support for Genesys Operations.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.
  • Performing telephony, contact center, and other solution administration as per standard procedures.
  • Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.
  • Performing daily, weekly, and monthly Genesys system performance checks.
Requirements

You will need:

  • Bachelor's degree in IT, CS, or Telecoms.
  • Genesys Cloud Certification is a plus.
  • Knowledge of contact center solutions on cloud is a plus.

This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.



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