
Sales Operations Specialist
3 days ago
**Job Description:**
We are seeking a highly skilled Sales Operations Specialist to join our team in Karachi, Pakistan. As a key member of our operations team, you will be responsible for providing technical support to the sales team to help achieve assigned revenue targets.
In this role, you will provide five-star service to our internal and external customers, act as our product and process expert, and support the team with daily complex sales operations tasks. This includes reservations and ticketing, trade/corporate account support, group sales, sales support, sales systems, and sales administration.
You will also be accountable for adhering to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to our global sales/sales operations principles. Additionally, you will assist Sales Operations Agents with their queries and escalations, maintain and generate reports as required by your reporting line manager, and guide junior Sales Operations Agents in QR processes and policies.
**Key Responsibilities:*
- Provide technical support to the sales team to achieve assigned revenue targets
- Act as our product and process expert for sales operations tasks
- Assist Sales Operations Agents with their queries and escalations
- Maintain and generate reports as required by your reporting line manager
- Guide junior Sales Operations Agents in QR processes and policies
**Requirements:**
- At least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience
- Fluent in English; secondary language desirable
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills
- Good knowledge of airline processes, systems, and the travel industry
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