Support Engineer – Network Technical Support Specialist

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Job Description**

We are looking for a highly skilled Technical Support Specialist to join our team. In this role, you will provide technical service and support to customers.

Main Responsibilities:

  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance

Required Skills and Qualifications:

  • Education: Bachelor's degree in engineering
  • Years of Experience: 5+ years of experience
  • Domain Experience:
  • CS Core domain resource with hands-on experience of CS Core domains:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding.
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
  • MOP preparation with impact analysis and execution.
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration.
  • Delivering results & meeting customer expectations
  • Presentation & communication skills

Benefits:

This is a challenging and rewarding role that requires a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. As a member of our team, you will work collaboratively with colleagues internally as well as with customers and suppliers.

About the Role:

The successful candidate will be responsible for troubleshooting and resolving problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

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