
Project Support Specialist
4 days ago
About the Job
The role of an Assistant Project Manager involves overseeing various projects related to academic writing, working closely with the production and sales teams, and ensuring seamless communication with clients.
Main Tasks and Responsibilities:
- Project Planning: Assist in planning and executing projects, focusing on timely completion, quality, and meeting client needs.
- Team Collaboration: Act as a liaison between production and sales teams, facilitating smooth workflows, resolving issues, and maintaining client satisfaction.
- Daily Reviews: Regularly review the daily work of the production team, identify areas for improvement, and forward completed tasks to clients.
- Project Delivery: Oversee the successful completion and renewal of assigned projects, adhering to deadlines and client requirements.
- Client Engagement: Collect feedback from clients, update the production team on revisions, and maintain accurate records of client interactions.
- Reporting: Prepare and submit regular project status reports to stakeholders, highlighting achievements and areas for improvement.
- Task Management: Coordinate with the production team to ensure timely delivery of tasks, maintain quality, and meet client expectations.
- Quality Control: Verify that each task is completed within the specified timeframe, meets quality standards, and is delivered as per client requirements.
- Process Improvement: Develop and implement new strategies for efficient time management, enhancing productivity and reducing project timelines.
- Issue Resolution: Handle all refunds and disputes in a professional and timely manner.
- Client Needs: Ensure all client requirements are met before assigning tasks, minimizing rework and delays.
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