Help Desk Specialist

1 week ago


Gujujranwala City Tehsil, Pakistan beBee Careers Full time

Job Description:

Password Recovery Agent Role

The Password Recovery Agent will be responsible for assisting taxpayers and internal users in recovering or resetting their login credentials for the Federal Board of Revenue (FBR).

Key Responsibilities:
  • Assist taxpayers in recovering passwords for FBR, ensuring the process is secure and efficient.
  • Verify the identity of applicants through established verification protocols before granting password recovery access.
  • Guide users through recovery issues related to account access or login credentials.
  • Maintain a detailed log of recovery requests and resolutions for record-keeping and audit purposes.
  • Educate taxpayers about secure password practices and system usage to prevent future account access issues.

Additionally, this role requires strong communication skills in Urdu and English, with a focus on customer service. Basic knowledge of FBR systems and tax-related processes are also necessary.

Key Competencies:
  • Attention to detail and accuracy.
  • Customer-oriented approach with patience and empathy.
  • Ability to work independently and within a team.

Benefits and Requirements
  • Strong communication skills in Urdu and English.
  • Basic knowledge of FBR systems.
  • Tax-related knowledge and terminology.


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