Technical Service Engineer

6 days ago


Karachi, Sindh, Pakistan Sunconnect Full time

About Sunconnect

Sunconnect is a leading provider of innovative solutions for the modern workplace. We strive to empower our employees with cutting-edge technology, fostering a culture of collaboration and creativity.

The Role

We are seeking a skilled Help Desk Technician Lead to join our IT team, responsible for managing and coordinating technical support services across various departments.

Main Responsibilities

  • Oversee daily operations of the help desk, ensuring timely resolution of user queries.
  • Develop and maintain technical documentation for troubleshooting and incident management.
  • Lead cross-functional teams in resolving complex technical issues.

Tech Skills and Expertise

  • Expert-level knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency in common software applications, including Microsoft Office and Google Workspace.
  • Familiarity with cloud-based technologies and virtualization platforms.
  • Experience with IT project management methodologies and tools.

Education and Certifications

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • CompTIA A+ or equivalent certification desirable.
  • Professional certifications in ITIL, Cisco, or VMware advantageous.


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