Customer Support Agent

10 hours ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

We are seeking a highly skilled and customer-focused support agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various online channels.

Key Responsibilities

  • Customer Engagement: Engage with customers via online chat and messaging platforms, responding to inquiries, providing information, and offering assistance in a timely and professional manner.
  • Troubleshooting and Resolution: Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues, and resolve problems efficiently and effectively.
  • Documentation and Feedback: Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions, and use this feedback to improve our processes and services.
  • Performance Metrics: Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals, demonstrating a high level of professionalism and customer service etiquette.
  • Knowledge and Collaboration: Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers, and collaborate with team members and other departments to ensure consistent and effective customer support.

Requirements

The ideal candidate will have:

  • Education: High school diploma or equivalent; college degree preferred.
  • Communication Skills: Excellent written communication skills with a strong command of grammar and spelling.
  • Problem-Solving Skills: Strong problem-solving skills and the ability to think quickly and logically.
  • Technical Skills: Proficiency in using computers and familiarity with chat and messaging platforms.
  • Teamwork and Adaptability: Ability to multitask effectively, handle multiple chat conversations simultaneously, and adapt to changing processes and technologies.
  • Customer Focus: Empathy, patience, and a customer-focused attitude, with a willingness to work flexible hours if required.

Work Schedule

We offer flexible scheduling options to accommodate your needs, including morning, evening, and night shifts.

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