Senior Customer Support Agent

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Job Summary:**

We are looking for an experienced Senior Customer Support Agent to join our team in Karachi, Pakistan. In this role, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.

You will work closely with the sales team to resolve customer inquiries and issues, and provide guidance on sales operations tasks. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and colleagues alike.

**Key Responsibilities:**

  • Provide exceptional customer service and technical support to internal and external customers
  • Work closely with the sales team to resolve customer inquiries and issues
  • Provide guidance on sales operations tasks to Sales Operations Agents
  • Maintain accurate records and reports as required by your reporting line manager

**Requirements:**

  • At least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience
  • Fluent in English; secondary language desirable
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
  • Excellent relationship building and communication skills
  • Good knowledge of airline processes, systems, and the travel industry


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