Hospitality Service Coordinator

1 week ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Job Description Format:

Company Overview: At HR Outsourcing and Consulting, we strive to provide unparalleled guest experiences through our dedication to excellence and innovation. Our team of experts is committed to delivering top-notch services that exceed our clients' expectations.

Job Title: Guest Relation Manager

Job Summary: We are seeking a highly skilled Guest Relation Manager to join our team. In this role, you will be responsible for ensuring that our guests receive exceptional service, from initial contact to departure. Your expertise will be essential in building strong relationships with guests, staff, and other stakeholders, while maintaining a high level of professionalism and attention to detail.

Key Responsibilities:
  1. Provide Exceptional Guest Service: Respond to guests' needs, anticipate their unstated requirements, and ensure that their expectations are consistently met.
  2. Analyze Customer Feedback: Gather insights from guest feedback and implement strategic initiatives to improve overall ratings and guest satisfaction.
  3. Cultivate Strong Relationships: Build and maintain strong relationships with guests, staff, and other stakeholders to ensure seamless communication and complete service recovery.
  4. Oversee Arrivals and Departures: Coordinate with relevant teams to ensure a smooth experience for special guests (VIPs, SAs etc).

Required Skills and Qualifications:
  • Proven working experience as a guest relations manager.
  • Strong knowledge of personalized services principles and processes.
  • Adequate knowledge of quality standards, satisfaction evaluation techniques, and industry trends.
  • Familiarity with guest relationship management software and proficiency in English.
  • Excellent problem resolution skills, active listening skills, and a guest service orientation.
  • Ability to work flexible hours and maintain a high level of responsibility and reliability.


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