Telecom Operations Specialist

1 week ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Overview

In this role as Telecom Operations Specialist, you will play a critical part in ensuring the smooth operation of global telephony and contact center services at UNAVAILABLE. Your responsibilities will include acting as the primary point of contact for all Genesys cloud solution-related requests, whether they are questions or problems.

Responsibilities
  1. Acting as the key point of contact for daily Genesys cloud issues and concerns.
  2. Providing support for Genesys operations as Tier-2 and Tier-3.
  3. Troubleshooting day-to-day operational issues related to Genesys and its integrated platforms.
  4. Coordinating multiple tasks or problems with other teams globally.
  5. Performing telephony, contact center, and other solution administration according to standard procedures.
  6. Meeting all service level targets on ticketing queues for service requests, change tickets, incidents, and projects.
  7. Tracking daily tasks, change requests, and project work for productivity.
  8. Conducting daily, weekly, and monthly Genesys system performance checks.
  9. Maintaining accurate system and client documentation.
  10. Expanding knowledge on multiple platforms and supporting job requirements.
  11. Fulfilling relevant project roles as assigned.
  12. Meeting assigned project milestones and deadlines.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Telecom Engineer Job DescriptionWe are seeking a skilled and confident Telecom Engineer to lead the execution and implementation of telecom projects.The ideal candidate will travel to remote areas to install indoor and outdoor telecom network setups, requiring hands-on experience with testing and commissioning of sites for different telecom operators.The...

  • Telecom Engineer

    3 weeks ago


    Lahore, Punjab, Pakistan Komkonsult (Pvt.) Limited Full time

    We are looking for a confident Telecom Engineer for the execution and implementation of telecom projects.The required engineer has to travel in the central and northern regions of Pakistan to install indoor and outdoor telecom network setups.Young, energetic professionals should apply with full confidence.Job SpecificationMinimum one year work experience on...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Telecom Sales SpecialistJob Description:The successful candidate will be responsible for conducting industry market insights on the Pakistan operator industry, analyzing sales leads, and exploring cooperation opportunities with advertisers.You will also be accountable for increasing client advertising budgets and driving revenue growth through...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a skilled and confident Telecom Engineer to lead the execution and implementation of telecom projects.The ideal candidate will be required to travel across central and northern regions of Pakistan to design, install, and commission indoor and outdoor telecom network setups.This is an exciting opportunity for young, energetic professionals who...

  • Telecom Sales Agent

    7 days ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking talented individuals to join our team as Telecom Sales Agents. As an Inside Sales and Order Processing specialist, you will be responsible for generating new sales and providing excellent customer service while promoting telecom products and services.Key Responsibilities:Generate new sales opportunities and cross-sell products...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary:We are seeking an experienced Telecom Infrastructure Expert to join our team as an IMS Core Specialist. The ideal candidate will have a strong background in telecom infrastructure and extensive experience with SIP call processing and supplementary services.The IMS Core Specialist will be responsible for planning, designing, deploying, and...


  • Lahore, Punjab, Pakistan Telecom Solutions Full time

    The Business Development Manager will play a pivotal role in shaping Telecom Solutions' business direction by designing compelling marketing strategies, identifying new business prospects, and fostering lasting partnerships. A high degree of self-motivation, computer literacy, and pleasant personality traits are essential attributes for this...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    This role requires a highly skilled project manager with expertise in telecom infrastructure, preferably with experience in telecom tower companies, operators, or vendors.Key Accountabilities:Project OversightDirect and manage complex projects within the access network domain.Ensure projects are completed on time and within budget.Collaborate with...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description: We are seeking an experienced and strategic leader to serve as our Chief Operating Officer for the Telecom division. The successful candidate will be responsible for overseeing the day-to-day operations of the division, ensuring that business objectives are met, and making key decisions to drive growth and success. Key Responsibilities:...

  • Telecom Engineer

    4 weeks ago


    Lahore, Punjab, Pakistan ibex Full time

    OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, be it questions or problems. The role requires administration, troubleshooting, and...