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Quality Management Professional
6 hours ago
The Quality Management Professional is responsible for driving quality excellence within the organization. This role involves developing and implementing quality assurance protocols, monitoring compliance, and providing actionable insights to enhance overall performance.
Job Description:- Quality Assurance: Develop and implement quality protocols, testing methodologies, and monitoring processes to ensure high standards of service.
- Process Improvement: Identify areas for process improvement and collaborate with team leads and trainers to develop targeted improvement strategies.
- Training & Development: Provide training and development programs to enhance team performance, ensuring that all employees have the necessary skills and knowledge to meet quality standards.
- Documentation & Compliance: Manage and maintain QA documentation, including process guidelines, best practices, and policy updates, ensuring that all documentation is up-to-date, accessible, and in compliance with company standards.
- Team Leadership: Lead and motivate the QA team, providing guidance and support to ensure successful project delivery.
Skills & Qualifications:
- Strong analytical and reporting skills
- Excellent attention to detail
- Effective communication and leadership skills
- Ability to collaborate across teams
- Knowledge of quality assurance methodologies and best practices
- Proficiency in QA tools and software
- Problem-solving and critical-thinking skills
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