System Management Expert

1 day ago

Peshawar City Tehsil, Pakistan beBeeAdministration Full time $85,000 - $115,000
Job Description

We are seeking a highly skilled Senior Systems Administration Specialist to manage our Salesforce and integrated Enterprise Systems applications. The ideal candidate will have experience in user-facing technical support, application support, or Service Desk roles.

The successful candidate will be responsible for administering and supporting Salesforce.com, including user management, data import/update, bug investigations, and enhancements. Additionally, they will oversee the onboarding process for the Enterprise Systems Tech-Stack and manage end-user profile configurations, reporting, dashboards, and permissions.

This role requires strong troubleshooting skills to diagnose and resolve user-reported application problems. The selected candidate must be able to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.

In this position, you will join a dynamic team of experienced Salesforce Administrators and Developers who design solutions for users and make technical decisions impacting our growth and global expansion.

Requirements

  • Prior experience in a user-facing technical support, application support, or Service Desk role.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with day-to-day tasks and issues.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills to diagnose and resolve user-reported application problems.
  • Able to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with general understanding of business systems is necessary.
  • Salesforce Administrator certification is a plus, but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.

Why Join Us?

We value diversity and inclusion and are an equal opportunity employer. We welcome people from diverse backgrounds, experiences, abilities, and perspectives.

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