Customer Engagement Representative

1 day ago


Lahore, Punjab, Pakistan Black Lion Software Full time
Key Performance Indicators (KPIs)
  • Response Time: Meet response time and service level agreements (SLAs) to ensure timely and effective customer support.
  • Issue Resolution Rate: Achieve a high issue resolution rate to minimize customer dissatisfaction and maximize customer satisfaction.
  • Net Promoter Score (NPS): Maintain a positive Net Promoter Score (NPS) to indicate customer satisfaction and loyalty.


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