E-Commerce Order Management Expert

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Remote Sales and Customer Service Representative

In this role, you'll be working as part of a fast-paced remote team to provide exceptional customer service and sales support to online businesses. Our goal is to enhance every step of the buyer's journey, ensuring seamless shopping experiences for our clients' customers.

As an E-Commerce Sales Support Specialist, you will be responsible for:
  • Providing timely and effective support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
  • Offering product recommendations and assisting customers in making informed purchasing decisions.
  • Managing orders efficiently, including monitoring, updating, and resolving issues with speed and accuracy.
  • Identifying sales opportunities to boost revenue and improve customer satisfaction.
  • Recording customer interactions and feedback to help us continually optimize our services.

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