Process Improvement Analyst

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a skilled Quality Assurance Executive who can help us drive excellence in customer experience. In this role, you will be responsible for monitoring calls, conducting audits, and providing coaching and feedback to ensure that our teams meet the highest standards of quality and excellence.

Responsibilities
  • Client management and coordination.
  • Call monitoring and evaluation to identify areas for improvement.
  • Providing regular reporting to stakeholders.
  • Facilitating training and development opportunities to enhance team performance.
  • Conducting regular audits to ensure compliance with industry standards.
  • Developing and implementing process improvements to enhance efficiency and effectiveness.
  • Collaborating with cross-functional teams to achieve shared goals.


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