
Administrative Support Specialist
6 days ago
Medical Office Coordinator
About the Role:We seek a reliable and detail-oriented professional to provide administrative and clinical support remotely.
Key Responsibilities:- Manage patient appointments, cancellations, and rescheduling.
- Verify patient insurance and eligibility prior to appointments.
- Conduct patient intake calls, collect medical history, and document information accurately in the EHR system.
- Handle inbound and outbound patient communications.
- Assist with prescription refills and prior authorizations under physician supervision.
- Coordinate referrals, lab tests, imaging, and follow-up care.
- Prepare and update patient charts, progress notes, and documentation before provider visits.
- Support telehealth sessions by guiding patients with setup and troubleshooting basic tech issues.
- Maintain HIPAA and internal confidentiality policies.
- Collaborate with billing, credentialing, and clinical teams as needed.
- High school diploma required; Associate's or Bachelor's in healthcare or medical administration is preferred.
- Minimum 1 year of experience in a medical office or virtual healthcare environment.
- Proficiency with Electronic Health Record (EHR) systems such as eClinicalWorks, Athena, or similar.
- Strong English communication skills.
- Familiarity with HIPAA guidelines and patient confidentiality requirements.
- Tech-savvy with knowledge of Google Workspace, Zoom, Slack, and Microsoft Office.
- Medical Assistant Certification (CMA/RMA) is preferred.
- Experience working with urgent care or primary care practices.
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